Tag Archives: customer experiences

How Mobility is Changing the Way Hoteliers Service their Business

Tweet By: Sophie Talbot As OPERA Mobile is deployed, it is amazing to think how mobile devices are notably changing the way hotel customers do business. I have, at some stage of my life, worked…

Selling the experience – Are you using personalized selling to close the deal?

Tweet By: Sophie Talbot We recently held our MICROS Users Conference, which was a great chance to meet with our customers, to talk about their needs and to hold a session with the OPERA Advisory…

Service Sells

Tweet How to boost your bottom line with a smile. By: Sophie Talbot I was half-watching one of my guilty pleasures, “Undercover Boss”, last night and the CEO of a window treatment company was shadowing…

Coupons…Re-thought for Today’s Restaurant Entrepreneur

Tweet By: Tim Pincelli The term coupon  has many connotations in the restaurant industry and from what I’ve observed, mostly negative. Traditional print coupons have  security or fraud potential, require additional auditing at server/bartender checkout  and…