Category Archives: CRM Strategy

Service Sells

Tweet How to boost your bottom line with a smile. By: Sophie Talbot I was half-watching one of my guilty pleasures, “Undercover Boss”, last night and the CEO of a window treatment company was shadowing…

Hotel Loyalty Programs…Up, Up and Away

Tweet By: Sophie Talbot Remember that scene from the movie ‘Up in the Air’ * where George Clooney’s character is extolling the virtues and benefits of various loyalty programs, well… From traditional assigning points and…