“Data, will you tell me a story? But, one I haven’t heard before!” Part 2 of 3

By: Tim Pincelli

Hopefully part 1 got you thinking and you’re back to learn more! This means, you’re reading part 2 to get a glimpse at what characteristics a superior hospitality mobile companion must have to tell you a ‘story’. So, here goes…

 

Restaurant mobile companion characteristics:

  1. Meaningful graphs and at-a-glance summaries that tell me a complete story
  2. Real-time success against forecast
  3. Real-time awareness of who’s approaching overtime and if they are still on the clock
  4. Snapshot of yesterday’s performance
  5. Awareness to how my businesses are performing against same day last week and same day last year values
  6. View of what the next two weeks of key metrics should bring
  7. Alerts when my discounts are high with a link to the details
  8. Ability to communicate internally with my staff and externally to my customers
  9. Ability to send a copy of an itemized receipt to my customer or manager in under 10 seconds
  10. Awareness of where each restaurant ranks based on key metrics when compared to one another across the organization
  11. Awareness of where my servers’ sales rank when compared to one another in a single location
  12. Individual check search that shows all check details
  13. View any and all of the above information for a single location or for my entire network
  14. At-a-glance organization performance in real-time

Now we’re talking, right? This data, real-time in your hand, would redefine what data and awareness is required to more effectively run, for example, a restaurant or group of restaurants. These characteristics begin to define business intelligence (in my most humble industry experience). Here’s the best part…this would be a companion to your comprehensive data, not a replacement. If this information creates an awareness that requires a closer look and more intense analysis, it’s still available anytime, anywhere.

Let’s revisit the prior blog question and apply it now: What can you ‘do’ with this information in the palm of your hand?

The answer: Take action immediately, while it’s happening.

What a paramount shift! Now that I have your attention, I hope you’re ready to ask the question: Does MICROS have this app and when can I have it? Yes, April 2nd, 2013!

Please watch for part 3 where I’ll describe some specific cases and suggestions of how to ‘use’ this new platform effectively to help you become more connected to what’s happening in your businesses in real-time.

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

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