By: Di Davillas
As I pause to collect my thoughts and reflect on HITEC 2012, I think about “who did I see”, “who did I speak to”, “what did we talk about “.
To my delight it became apparent to me as I waded through the business cards, leads and notes that many prospective customers today are knowledgeable enough about what they want that shopping for a PMS system is not as rudimentary as “how quick can you check in or check out a guest”.
While this is still important, hotel operators are becoming more data conscious and technology savvy and asking great questions from their PMS vendors including:
- Can I add custom information that is only important to my hotel on a guest record?
- Can I report and/or export custom and standard data of information?
- Do you have a lot of interfaces to various 3rd party vendors?
- Do you have a lot of add-on application or modules that I can use to extend the functionality of my PMS?
- Do you evolve your PMS product to include new features on a regular basis?
- Do you have your own mobility strategy?
- Do you have a concrete road map of where you products are going in the next 3 – 5 years?
All fantastic questions and the answer is
So thanks for asking such great questions and keep them coming. If you need more information or want to ask more questions you’re your friendly OPERA Sales Representative or email info@micros.com.
About Di Davillas
G’day, As you can tell I am not from around here!
I’ve been lucky enough to have seen the world and meet all sorts of hospitality experts in my 17 years with MICROS Systems Inc. Having worked many positions in the hotel industry and at MICROS has given me a unique view of the industry.
After working at Fidelio GmBH as an Installer and Product Manager in the Australian Office, I packed my bags and headed to “the land of the free and the home of the brave” in 1999 to be part of the OPERA Development Group located in Naples, Florida. It soon became apparent that we needed to get the word out about OPERA and I was tasked to meet that objective. So in the last 9 years I have been fortunate enough to work with some of the best industry leaders both at MICROS and in our customer community whose efforts have driven OPERA to the success it has today.
As a daughter of a Chef, hospitality is in my blood and I am excited to be involved in the evolution of the hospitality industry. It’s amazing over the last 15 years, how much hospitality technology has changed and MICROS has led the way. Remember, that MICROS was the first vendor to provide hotels with a thin client and enterprise model that most other players are still trying to achieve.
MICROS’ longevity and success is directly linked to our continued dedication to our customers and to the industry. From being a benefactor of such ground-breaking industry initiatives like HTNG, to our sustained participation in HFTP events, it’s easy to see why I am still with MICROS. Participating in events like HITEC, IHMRS, the MICROS User Conference or Customers Conventions fuels my passion and commitment to MICROS and the hospitality industry.
I look forward to sharing some of my thoughts and ideas with little humor and maybe some sports references. Cheers !
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