Block Classifications – An Easy Way to Identify Business Blocks with Special Requirements

By: Kevin Doucette, Director of Development MICROS Hotel Solutions

A lot of hotel organizations need to easily identify group bookings that require special handling, or that impose restrictions on possible other group business that could materialize on the same day.

Opera S&C offers four special markers for business blocks that provide the ability to classify a block as either ‘Non-Compete’ or ‘ Rate Protect’, and that allow to rank a business block, as well as to put a conversion percentage factor onto the block.

Non-Compete: A new group of field available on the Details Tab of the business block that allows to either specific NONE / ALL or SOME dates of the booking as Non-Compete. An industry code can be associated to the non-compete classification to indicate which industry the non-compete is valid for. This usually means that no other blocks for that same industry should be booked for the same dates – but is interpretable. The OPERA System will NOT enforce non-compete, only inform about it. When SOME is selected as date range indicator the appropriate dates can be configured.

Rate-Protect: A new group of field is available on the Details Tab of the business block that allows to either specific NONE / ALL or SOME dates of the booking as Rate-Protect. This usually means that no other blocks for that same date should be booked at a lower rate than the protected one. The OPERA System will NOT enforce rate-protect, only inform about it. When SOME is selected as date range indicator the appropriate dates can be configured.

Ranking: If multiple groups are competing for the same rooms or catering spaces on the same day, these can now be ranked by importance or possibly expected revenue. The values for ranking business blocks are user definable. This will enable the sales manager to make an informed decision on which requestor to grant the time slots should it become available.

Conversion: This is a configurable value that usually would indicate the percentage ranges of likelihood that a potential group or an inquiry materializes. All four business block markers can be seen on the group rooms control screen (GRC), the function diary, and on various business block reports. This classification feature will help avoiding accidental contract breaches from the hotel side, in case of non-compete or rate protect clauses being part of the group contract. It will also enable sales managers to make informed decisions about which group business to confirm if multiple organizers are competing for the same time slot for their bookings.

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

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