So now that you have OPERA, how do you make it SING!!?

Posted on June 10, 2013

By: Angela McMinn, Sr Hotel Implementation Consultant

So you’ve had OPERA for a while now and you’ve mastered the art of checking in and checking out.  You’ve even managed to figure out how to set up rates, maybe run some reports to file and hopefully balanced OPERA financials.  That’s the day to day operation stuff – it should do that.  Let’s remember though that I told you before that you bought the top of the line model…well it should perform that way too!

 I can pretty much guarantee your trainer showed you all the functionality that OPERA had to offer…that is unless you went with an abbreviated schedule. One of several things were going on at the time that stopped you from remembering what they taught you; either you were running your hotel, you were just opening the hotel from scratch, you’ve had remote upgrades but not had a resource on site to review or activate new functionality, or we were just teaching you so much new information during your initial installation that you just couldn’t retain it all – INFORMATION OVERLOAD!!!

So now, how do you make OPERA SING!  No it doesn’t mean I’ll come sing Mozart’s “Voi Che Sapete” for you, although I am trained to. It’s kind of like when you upgrade to that custom set of rims on the car or that custom engraved jewelry you’ve always wanted.  This is where my colleagues and I get to suddenly see you go from thinking you have a great system to seeing your eyes light up and tell us “I didn’t know OPERA could do that!”  

So what is this OPERA training service that I am getting?  It’s a System Utilization Review or SUR – no not the Big Sur either. An Implementation Consultant for PMS and/or S&C comes in for 5 days and sits with each of the departments and reviews your operations.  During this time we ask a lot of questions and I do mean a lot.  We observe how your staff is using OPERA and review what functionality is activated and more importantly what functionality is NOT active.  The question, “Why are you doing that,” is repeated more times than I can count, but it’s to both understand your business and to force you to ask yourself why as well.  Many times we find that the answer is, “because we have always done it that way,” and it’s important to understand that just as software changes with time – so should operations in some areas to keep you competitive and in order to take advantage of new technology.   At the end of the visit a comprehensive review is discussed and a roadmap for future visits is outlined if necessary.

So how do you sign up for a System Utilization Review?  Contact your Sales Manager, Customer Care Manager, Account Manager or even your Project Specialist and they will be more than happy to assist you with this.

Now aren’t you ready to make OPERA sing??

Find out more about what MICROS can do for you! For more information contact us at info@micros.com  Phone: 866.287.4736 (US and Canada)

Posted in Hotel and Resort Management, Hotel Implementations, What's New in Technology | Tagged , , , , , | Leave a comment

Major Disruptive Force: Everyone is Connected Everywhere!

Posted on June 4, 2013

By: Boro Petrovic, CTO MICROS Systems, Inc.

Not so long ago, I asked the CIO of a large gaming company: “..What is the underlying technology that enabled the most advanced features of your new gaming product?” I was expecting something along the lines of new motion sensors, but he replied: “It is the connectivity… The fact that you can have all players connected anywhere”

The other day I watched my 15 year old son with his video game controller and headset. This wasn’t just a game. He used his video game for a social interaction with his friends. They were joking, laughing and playing at the same time. The social engagement was as intense as in a real football game. The transformational impact of technology on a teenegers social life is obvious.

The gaming world and the real-world both share concepts and ideas. It’s just a question of time when this disruptive technology will transform the way that business is done as well.

And the transformation has already begun. New ways for merchandizing and paying with mobile devices are emerging; with the customer’s mobile device and merchant POS systems getting connected through the internet cloud as soon as a customer walks into a store or restaurant. Hotel guests are checking into their rooms using their mobile devices; hotels are removing traditional front desks and equipping staff with mobile devices, and so on.

How exactly will these transformations of business processes play out in the future depends on the imagination and creativity of business architects. However, IT solutions can be architected to foster such a business transformation by applying the following two principles:

  1. Deploy application services in the cloud and make them accessible via the internet. This will enable employees, customers and IT solutions to be connected regardless of the employee or customer location.
  2. Recognize the rapid change of user interface technologies and design application services that can support a variety of UI technologies, including those that are not known today.

MICROS OPERA9 is an example of such a solution. It’s architected for cloud deployment with enterprise class security and single sign on into multiple, loosely coupled UI applications which are in turn loosely coupled with back end services. Backend services are web services that can support a variety of UI technologies: mobile, desktop, as well as those new UI technologies that are right around the corner. Let’s face it; just four years ago iPads did not exist and now they have surpassed desktops in sales… 

Find out more about what MICROS can do for you! For more information contact us at info@micros.com  Phone: 866.287.4736 (US and Canada)

Posted in CTO Corner, What's New in Technology | Tagged , , , , , | 1 Comment

Gift Certificates or Gift Cards?

Posted on June 3, 2013

By: Henry Pertman, MICROS Mid-Atlantic Sr. Sales Manager

Welcome to the only place where common sense meets technology in the world we call hospitality. Now that was a blatant display of ego, eh? Another example of a blatant display of ego is made every time one of my customers, friends or prospects in the business claims that he is happy using the good, old fashioned, hand written or computer generated gift certificate. “I just love the way it looks and my customers prefer it to gift cards!” REALLY? I guess that is why all those silly/incredibly successful chains use gift cards and sell MILLIONS AND MILLIONS of dollars worth all year long! Right? Wrong.

Advantages of the gift certificate (and the phone with a cord, which you also still use, right?):

  1. Only a manager can sell them or sign them or else we lose security.
  2. It takes a good long time to retrieve them on a nice busy night when someone actually wants one. Worst yet, Saturday night, you are on a wait, and your longtime customer decides that now is a good time to buy 5-$50 gift certificates for graduation presents.
  3. You have to log the certificate. You have to log the amount used the night it is redeemed. You have to change the amount to the new amount. You have to log the new amount.
  4. There is $9.66 left on the certificate, and the customer says, “Just give that to the waitress for the tip!” GREAT!
  5. These gift certificates make good fire starters for your fireplace in the wintertime. Did you know that?

Let’s compare these wonderful benefits, one for one, to the gift card which could/should replace that beautiful piece of paper:

  1. If using a POS, the cards are totally secure, every waitress can sell them, and you can even have contests for whoever sells the most cards that night, that week, or that season.
  2. Servers or hostesses can sell as many as they can and in a matter of seconds. They can be conveniently stored in reach of your staff, and you should probably just plain advertise them on table tents, on your website and on your door signs. And sell the heck out of them.
  3. No logging necessary. The system will keep them safe, secure and readily accessible! When your customer only spends $41.34 of their $50 card, the system shows a balance of $9.66 and you hand the card back. And now, they can return for another visit to your place. Hmmm, if they don’t come back, I get to keep …
  4. I think I combined #2 & #4 from the certificate numbers into #3 of the card numbers. I am talented like that.
  5. Gift cards smell funny and don’t burn well. They do have a breakage (unredeemed) rate of upwards of 30 percent, though, so you can afford to buy real fire starters. Heck, you can probably afford to buy a fireplace!

OK, I hear you crying, “UNCLE!” But, I also hear you begging for more revenue enhancements using the newly found source of revenue. I will bring it on, and believe me, there are more where these came from:

  1. Give the birthday boy/girl/combo a nice card for their birthday instead of a piece of cake. To be used on the NEXT visit. Not this one.
  2. Give the folks attending the party a small dollar version of gift card, thank them for spending this special day at your restaurant, and invite them to use it on their next visit.
  3. During your great Tuesday Happy Hour, give a $5 card to anyone in the bar who wants to stay for dinner tonight. Also to anyone who says they will come back for dinner another night. What the heck.
  4. When doing local catering to the school, law office, doctor’s office, local business, give the person who places the order a nice gift card, and each guest a copy of your menu and a small denomination card with a personal invite to dine in your restaurant.
  5. Put up signs EVERYWHERE:
    • The perfect gift for any occasion – our wonder food. Gift Cards available in any denomination.
    • The perfect gift for Mother’s Day – a month before…
    • The perfect gift for Admin Assistant week – for a month before …
    • The perfect gift for graduations, Christmas, birthdays, bring it on!

OR work on getting carpal tunnel and make out gift certificates for all of these occasions and be sure to review the advantages of doing so. Know what I mean? Want more? Just give me a buzz.

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

Posted in Restaurant Management | Tagged , , | Leave a comment

PCI Compliance and Windows XP- Are You Ready??

Posted on May 31, 2013

By: MICROS Systems, Inc.

By now, we have all had some interaction dealing with PCI Compliance requirements. Updating our POS software, making sure our antivirus software is up to date, confirming that our routers are configured to block unwanted outside access to our systems, and arranging QSA’a to perform system scans are just a few of the many actions we have been required to perform to help protect our customers credit card data.

Maintaining PCI Compliance is an ongoing process requiring hospitality and retail businesses to stay on top of the various changes in requirements. This blog we want to talk about a very big requirement that is likely to affect a large portion of our industry. On April 8, 2014, Microsoft will officially stop supporting Windows XP. Microsoft Windows XP has been the most widely installed operating system in the past 12 years. In the hospitality industry specifically, Windows XP is still the most widely installed operating system in use today.

So what does that mean to you? It means if Microsoft Windows XP is still in use in your POS system, you may become out of PCI Compliance as of April 8, 2014. PLEASE NOTE that POSReady 2009 is under extended support until April 2019!! Now is the time to start budgeting and planning for the necessary system upgrades that will need to take place. The first thing to do is to determine if you are affected by this situation. Start with the PC in your office that is driving your POS system.

It is a rather simple process to check the version of your operating system.

Step-by-step instructions can be found from Microsoft by clicking here!

Did you get the answer you were hoping for? Well, you’re still not done. You must also check the version of operating system installed on each of your POS workstations. The process is the same as the server, however good POS software has the Start icon hidden for security reasons. If you do not remember how to exit the POS software on your workstations, a simple call to your vendor’s support center will help get you the info you need.

Once you have determined the scope of your upgrade requirements, the next step is to contact your POS vendor. It is best to have your POS vendor come onsite to verify your findings as well as look at your entire system for any other areas of concern. They can explain the options that are available to you, provide an estimate of the costs involved, and most importantly get you on the schedule to address this PCI Compliance issue. This is a rather large issue for the industry, so don’t hesitate. The time to act is now. Depending on the age of your system, the costs to upgrade may be significant and you will need to budget accordingly.

MICROS customers – Click here to set up a request to have your system reviewed!!

Simply fill out your information and someone will contact you to set up a time to review.

 Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

Posted in Restaurant Management, What's New in Technology | Tagged , , , | Leave a comment

Unplugged- Things to think about as you get ready to take your hotel operations mobile

Posted on May 13, 2013

With Alicia Marz-Fox and Dan Petersen

As many of you blog followers already know, the MICROS OPERA team has been working on our next generation product and are thrilled to be launching our front desk mobile product on our new OPERA 9 user interface.

As we have been going through our pilot process we have been learning valuable lessons from our beta customers.  We wanted to share it with you just in case you are thinking of moving your operations team onto mobile devices.

LESSONS LEARNED ON THE ROAD TO THE DESKLESS FRONT DESK

Start by asking yourself:

  • What aspects of my operation could I run on a mobile device?
  • Who is going to use these?  Housekeepers? Front Office Staff?  The GM? The concierge?
  • What devices will fit these business needs?
  • If you are going to use tablets, how are the users going to hold them?  Are you planning on stands?  Credit card swipes? Think of the logistics.
  • If you are planning on going mobile, do you have a PCI secured WIFI?
  • How will you secure your mobile devices? – Keep in mind that portable things have a habit of walking…
  • How are you going to keep the devices powered up? Find a way to ensure you don’t run flat at a crucial time.
  • Do you have an area where you can actually use these mobile devices? If your front desk has a barrier between you and the customers, maybe mobility in that area isn’t the best idea.
  • What about staff coverage? – If your whole front office team is just one person, then perhaps adding mobile devices won’t help that much.
  • Devices, devices, devices. What is your plan for key creation, printing of folios, capturing signatures, and swiping credit cards?
  • Lastly, for check-in and out, think about your business process. How are you going to handle cash payments, room blocking, reg cards etc?

We think you’ll find that answering the first 2 will help you decide on the 3rd and so on so forth.

As far as the PCI WAN goes – I had no idea what that entailed but my colleague pointed me to a really nice concise link which gives an overview of what is needed.  Although, you should get your IT folks to vet the connection properly.

https://www.pcisecuritystandards.org/documents/pci_dss_wireless_guideline_info_sup.pdf

Anyone who wants to come and play with our cool new toys can come and visit us on the MICROS stand at HITEC.  Hope to see you there!

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

Posted in eCommerce Strategy, Enterprise Management, Hotel and Resort Management, Hotel Implementations, What's New in Technology | Tagged , , , , , , , , , , | Leave a comment

The Power of Social Media- Talent Brand

Posted on April 16, 2013

By: David Smelson, Sr. Sales Manager

 What LinkedIn Taught Me About the Power of Social Media – Talent Brand

Last week I was invited to a LinkedIn seminar by a high school friend of mine who is currently an Enterprise Account Executive with LinkedIn in the Search and Staffing department.  I enjoy hearing experts speak on subject matter that may be outside my area of expertise or responsibility as I often learn things I would never have the opportunity to learn otherwise, so I accepted the invitation on the hopes of a new experience and seeing a friend that I haven’t seen in person in 25 years.

What I learned is that the subject matter WAS pertinent to my position, but more importantly, it is important to yours as a business manager/owner. You wear all the hats at your company, or if you don’t wear them, you certainly are in close contact with the people who do. Being the best recruiter you can be will help your business. Having good staff can make or break your business as these are the people you’re paying to deal with all of your customers, vendors, and other employees every day. The subject of the seminar dealt directly with this: The Power of Talent Brand. Some of the concepts are focused towards larger businesses, but they definitely translate to the microcosm that is your restaurant.

Talent Brand is the idea of applying branding concepts to talent acquisition.

It’s about attracting the talent that is going to support your brand. You want your business to be known as a great place to work. Talent is one of your company’s most important brands.  It is a highly social, totally public commercial for your company that incorporates what your talent; past, present, and potential thinks, feels, and shares about your organization and workplace.

For larger operations, people are using Google, Glassdoor, and other websites to see what other people have to say about the hiring process and what it means to work for you. For the smaller operation, it’s as simple as what your employees say to the employees of other restaurants when they’re grabbing an après-shift cocktail at the local watering hole.

The Talent Brand is how you’re known overall.  Your business might have a reputation in one area that is inconsistent with the reputation it has in another. You may need to work on that.

What do you gain by having a consistent, positive, attractive, engaging Talent Brand?

1. Cost savings: You reduce your recruiting expenses because people are coming to you because they want to, not because some recruiter is pushing them to.

2. Lower Turn-over: Also a cost saving as it can take a lot of time to train someone to do something the way you want it done. The stronger your Talent Brand is the lower your turnover rate will be.

3. Customer Experience Management: Your customers will more fully experience your vision if you have employees on your team that want to be there because of what you and your business stand for. We’ve all seen what that can do to a dining experience. Some places have it, some don’t, and you may not be able to put your finger on it exactly, but it’s there.

How do you build your Talent Brand?

Have a clear message about what you stand for, what you offer and why your company is good to work for.

Who are you? How do you connect? What is your role in the bigger picture? Do you have one?

It’s not just about the conversation you have with the people you’re hiring, it’s the conversation that your employees are having with their friends and with your guests.  It has to be real.  It has to be authentic. Honest. Honest about where you’re at and what you’re offering.  Not where you THINK you’re at and what you’re offering.

Think about the stories you tell when you’re celebrating an event in your organization or an employee.  What are you celebrating? How do you tell it? THAT is a key to finding your Talent Brand and building on it.

Your Talent Brand has to be:

• Consistent – it must build trust. It cannot be subject to whim. It has to happen 100% of the time.

• Credible – it must deliver on its promises. Anything less will come back to haunt you and chip away at what you’re building.

• Inspirational – it must connect with everyone on an emotional level. If it doesn’t, no one will fight to protect it.

• Unique – It is what separates you from your competition. What is it that you do/feel/think/engender differently?

How do you get it into the marketplace?

Use free or minimal cost tools that are available to you. Facebook, LinkedIn, Youtube, Twitter, etc. are all resources that prospective employees are actively using. It’s not all about B to C…it’s about B to E….everyone.

• Make your employees ambassadors for your brand as well. Link to them, friend them.

• Give them good stories to tell in word and example.  Mostly in example.

• Empower them to be everything they can be.

There is no end to this once you start. It is a continuous circle as using your Talent Brand will beget more business, more excellent employees, better customer experience, and more Talent Brand.

 Enjoy!

Posted in Restaurant Management, Social Media Strategy | Tagged , | 1 Comment

The Recipe for a Successful POS Install

Posted on April 10, 2013

 

By: Brian Harper- Implementation Specialist, Major Accounts

You are planning the grand opening of your food and beverage operation: quick service or table service restaurant, casino, amusement park, or stadium and arena. You have chosen MICROS as your point-of-service (POS) provider and you are eagerly waiting to get the ball rolling. We know that your schedule up to the grand opening is filled with employee trainings and preparations other than our own.

So what ingredients ensure a recipe for success for your POS install?

1)      Keep a file to log all of the important information related to your MICROS install: contact phone numbers for the help desk & account manager, where to get supplies, credit card merchant contact info, case numbers, PCI security compliance information, instruction manuals, etc.

2)      Be thorough in listing out the details to be included in your ‘scope of work’ for the install so a proper schedule can be built that allows for each task to get completed. This saves time, money, and a great deal of stress in the long-run.

3)      Have complete food & drink menus ready for your installer by the site survey date. The installer will typically begin building your database immediately after your site survey, and they will need to be building the menu that you are paying them to create.

4)      Ensure that your network is ready to go by the arrival date of your installer. Whether your property is being built from the ground up or you have been established for ages, you will still need to verify that each data port has network connectivity and the correct ports are open on your firewall. It is best to have someone that is capable of configuring your network readily available during the install.

5)      Include a follow-up training visit. Yes, you will need to learn the system before you go live, but you will most likely have questions that did not come up 1-3 months after your installer departs. Plan for this and build it into your installation schedule.

When you follow the above steps you produce a recipe for success for you and your team… and how sweet does that taste?

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

Posted in Restaurant Management | Tagged , , | Leave a comment

“Data, will you tell me a story? But, one I haven’t heard before!” Part 3 of 3

Posted on April 4, 2013

By: Tim Pincelli

I set the stage in part one; I told you what I believed the characteristics of a mobile companion should be in part two; and here we are in part three.

MICROS inMotion is released! And, guess what?? inMotion has every characteristic of a mobile companion I described and more!

I want to use this closing blog of the three part series as a platform to help you begin to define specific functions that answer the question I proposed in part-two:

Question: What can you ‘do’ with this information in the palm of your hand?

The answer: Take action immediately while it’s happening.

Situation 1: It’s Thursday afternoon and you have that little birdie on your shoulder nagging you about watching labor costs coming into the busy weekend. But, you’re driving to look at a prospective property for your next business venture with no access to your approaching overtime report. You have no idea who’s on the clock or approaching overtime.

Enter inMotion: You’re now a few touches away from seeing overtime alerts in the alert section, who’s currently on the clock in the Labor Control, and assessing sales per labor hour on the graph carousel. Of course you responsibly pulled into a service area and parked your car before using a mobile device while behind the wheel….right? ;)

inMotion just told you information that you may not have already known, and let you take immediate action.

Situation 2: It’s Friday morning and you get an alert from inMotion that your discounts and re-opened closed guest checks are higher than expected, but it’s only 9:30 AM and you don’t open for a couple of hours.

Enter inMotion: Required action for customer service, attempt at theft, manager training, testing? Whatever the circumstance, you are now aware of it and can take whatever action you choose. Action could be calling the manager, emailing the manager with questions, emailing the manager a copy of the check details in question asking to explain this action, or simply already knowing this is going to happen. You can choose the course of action because you’ve been made aware in real-time.

inMotion just told you information that you may not have already known, and let you take immediate action.

Situation 3: Morning coffee (or tea) preparing for the day ahead trying to determine wait staff requirements and expected restaurant sales volume.

Enter inMotion: The Sales graph in the carousel graphically represents your forecasted sales, sales from the same day of the week last week compared to today’s forecast, sales from the same day of the week last year, and trend…all with four touches (and that includes the touch of opening the app).

inMotion just told you (or confirmed) information that you may not have already known, and let you take immediate action!

These are examples and because there are so many uses for inMotion, I suspect this blog trilogy may turn into a running series. Who knows, maybe I’ll get a better looking, more charismatic version of me to play me next time.

MICROS inMotion is not just another app. MICROS inMotion is the industry’s first real business intelligence companion for operators who want better command of their business to make more money and provide better service.

This initial release is only the beginning. Take advantage of what MICROS inMotion has to offer and join the MICROS mobile companion evolution!

View our MICROS inMotion video! http://youtu.be/3g7MNesG8-c  

Download the app now! http://appstore.com/microsinmotion

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

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“Data, will you tell me a story? But, one I haven’t heard before!” Part 2 of 3

Posted on March 29, 2013

By: Tim Pincelli

Hopefully part 1 got you thinking and you’re back to learn more! This means, you’re reading part 2 to get a glimpse at what characteristics a superior hospitality mobile companion must have to tell you a ‘story’. So, here goes…

 

Restaurant mobile companion characteristics:

  1. Meaningful graphs and at-a-glance summaries that tell me a complete story
  2. Real-time success against forecast
  3. Real-time awareness of who’s approaching overtime and if they are still on the clock
  4. Snapshot of yesterday’s performance
  5. Awareness to how my businesses are performing against same day last week and same day last year values
  6. View of what the next two weeks of key metrics should bring
  7. Alerts when my discounts are high with a link to the details
  8. Ability to communicate internally with my staff and externally to my customers
  9. Ability to send a copy of an itemized receipt to my customer or manager in under 10 seconds
  10. Awareness of where each restaurant ranks based on key metrics when compared to one another across the organization
  11. Awareness of where my servers’ sales rank when compared to one another in a single location
  12. Individual check search that shows all check details
  13. View any and all of the above information for a single location or for my entire network
  14. At-a-glance organization performance in real-time

Now we’re talking, right? This data, real-time in your hand, would redefine what data and awareness is required to more effectively run, for example, a restaurant or group of restaurants. These characteristics begin to define business intelligence (in my most humble industry experience). Here’s the best part…this would be a companion to your comprehensive data, not a replacement. If this information creates an awareness that requires a closer look and more intense analysis, it’s still available anytime, anywhere.

Let’s revisit the prior blog question and apply it now: What can you ‘do’ with this information in the palm of your hand?

The answer: Take action immediately, while it’s happening.

What a paramount shift! Now that I have your attention, I hope you’re ready to ask the question: Does MICROS have this app and when can I have it? Yes, April 2nd, 2013!

Please watch for part 3 where I’ll describe some specific cases and suggestions of how to ‘use’ this new platform effectively to help you become more connected to what’s happening in your businesses in real-time.

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

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“Data, will you tell me a story? But, one I haven’t heard before!” Part 1 of 3

Posted on March 27, 2013

By: Tim Pincelli

As useful and cool as Siri is, she still has one major let down…you have to know what question to ask in order for her to answer you. This ‘all knowing’ deficiency may change as soon as Siri can tell me what I’m looking for before I hold the center button down and hear the melodious tone I’ve come to love (at which point, I’ll never put her down again).

Having to know the question to get an answer or story is where business data and business operations don’t see eye to eye. For example, restaurant information systems that help run restaurants today do a great job of collecting and regurgitating gobs and gobs of data. But does this data actually tell you anything about your restaurant when you really need it? What can you ‘do’ when you open your coveted report over morning coffee or tea about anything that happened prior to you opening the report?

The answer: Little to nothing.

Let’s do a mid-blog quiz: Take a second and grab your mobile companion (formally known as your phone). Look through your beloved apps and answer the following questions:

How many apps do you have that tell you something you may not already know about your businesses?
For that matter, how many apps tell you anything about what’s happening in your businesses right now?

You know I wouldn’t ask you these questions and interrupt a great read without a purpose, right? Actionable, predictive, and loss preventative information is trapped, lurking somewhere in your gobs and gobs of data. Gobs of data populating in a database is not business intelligence. I see business intelligence defined as telling me something I don’t already know, so that I can learn from it and do something with it in real-time. That’s what will help me make more intelligent decisions about my business.

I want an intelligent mobile companion that teaches me something while I’m in motion and forced to make fast business decisions, while sparing me the analysis paralysis in endless buckets of trapped information. The key here is that I want my companion to tell me the story that I may not already know.

With the highly anticipated release of our mobile app, MICROS inMotion, look for Part 2 of this blog where I will start to define specifically what characteristics the ideal mobile companion ‘must have’ to be a great story teller!

Find out more about what MICROS can do for you! For more information contact us at info@micros.com Phone: 866.287.4736 (US and Canada)

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