How to boost your bottom line with a smile.
By: Sophie Talbot
I was half-watching one of my guilty pleasures, “Undercover Boss”, last night and the CEO of a window treatment company was shadowing a technician who was doing an installation. This technician was amazing and went above and beyond to improve the customer experience. It got me thinking… I should look at that company and see what they have to offer. (This is particularly impressive as I was also reviewing and answering emails at the time, so I was not paying my full attention to the TV.)
My mind continued on to ponder about a couple of great meals I have eaten recently. It wasn’t just the food that was great, it was the server that contributed to me ending up spending more and having a great time.
Back in the days, when I was a Junior Assistant Manager for a hotel, my GM was a real industry Pro. He could charm the birds out of the trees, and he always had smiling on his must-do list. If you weren’t smiling while working you were in trouble. Your day would only get worse if there was a light bulb out in a public area that you hadn’t reported to maintenance to be replaced. Read More













